By providing your mobile phone number and expressly opting in to receive text messages from NEBF, you consent to receive SMS messages sent through our messaging platform, powered by Twilio. These messages may include account notifications and/or verification codes.

How You Provide Consent

You may opt in to receive text messages and phone calls from NEBF for the purpose of providing account security related notifications and/or Multi-Factor Authentication (MFA) verification codes by:

1. Completing our web form and selecting the SMS consent checkbox.
2. Providing your mobile number during registration or account setup and selecting the SMS consent checkbox.

Your consent to receive SMS messages and phone calls (linked to MFA authentication) is required to complete and/or continue access to your online benefits account. The intent of this requirement is to ensure all participant accounts are secure and are accessible only to the account owner or intended parties designated by the owner.

Types of Messages

1. Account notifications related to account security
2. Multi-Factor Authentication (MFA) codes

Message Frequency

Message frequency varies based on account activity and sign-in frequency.

Message and Data Rates

Message and data rates may apply according to your wireless carrier's plan. Please contact your mobile carrier for details.

Opting Out

Multi-Factor Authentication is required for all participant accounts, and opting out is not allowed.

Privacy

Your mobile phone number and SMS consent information are used solely for providing the messaging services you have requested.

SMS consent is not shared with third parties or affiliates for marketing purposes.

We may share your information only with trusted service providers who help us deliver SMS messages (such as Twilio), process communications on our behalf, or as otherwise required by law. These service providers are contractually obligated to protect your information and may only use it to provide services for us.

For the entirety of the NEBF privacy policy, please visit: NEBF Privacy Policy

Consent Records

We maintain records of SMS consent, including the date, time, source of consent, and the mobile number provided, where required by applicable law or industry standards.

Eligibility

By opting in, you represent that you are the authorized user of the mobile phone number provided or have the account holder's permission to receive SMS messages.

Changes to This Policy

We may update this SMS Consent Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this SMS Consent Policy, please contact us: