Why are notifications emails arriving in my junk mail mailbox?
Double check to be sure that your spam filter is not blocking our address. Also be sure to have the most recent browser updates installed on your computer. To ensure delivery to your inbox add the following address to your address book or remove the following address from your spam blocker: online_benefits@NEBF.com
The system is not recognizing my information when I try to register?
Check to make sure all of the authentication information you have entered is correct. If your information is correct and you still cannot authenticate please email us at benefits_website@NEBF.com or call us at 301-556-4300 X 557.
I have questions regarding my benefits?
Please email us at benefits_website@NEBF.com with any questions you have regarding your benefits or call us at 301-556-4300 X 557.
I’m locked out. How do I access my account?
A customer service representative will have to unlock your account. Please call us at 301-556-4300 X 557 to have your account unlocked.
What if I have forgotten my Email Address?
Click on the Forgot Email Address link and follow the steps to recover your email address
What if I have forgotten my Password?
Click on the Forgot Password link and follow the steps to reset your password
Is this site secure?
Our site uses a 256-bit encrypted Symantec secure site pro (with Extended Validation) SSL certificate. These certificates offer the strongest SSL encryption with vulnerability assessment and malware scanning to help protect this site against attacks. We’ve partnered with Symantec, the most recognized name in online security, to validate us and establish our online trust.
Is this site certified for mobile devices?
This site is currently certified for mobile devices.
What do I need to do if the letter I received on my entitlement to benefits is missing some of my work history?
You can mail or fax a written letter to the NEBF stating what the discrepancy is and ask that your record be further reviewed.
Which version of browsers to use on Windows/Mac?
Online Benefits Portal is designed to operate on modern browsers including Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari, Edge and Opera.
Browsers other than those present in the list of recommended browsers may have compatibility issues with online benefits portal and we recommend users to switch to a browser in the list if they are using one that is not present here.
We recommend our users to use the following supported web browsers:
Device Internet Explorer Firefox Chrome Safari Edge Opera Windows V11+ V54+ V59+ V10.1+ V40+ V45+ Mac - - - V9+ - -
If you are having trouble, please contact us at 301-556-4300 X 557 between the hours of 8:00 am and 5:00 pm EST, Monday through Friday or email us at benefits_website@NEBF.com